Through GenCare, Plug Power provides an all-inclusive team of highly professional engineers and technicians, ensuring maximum uptime of your hydrogen and fuel cell systems. GenCare service is offered at several levels:
- Local: hands-on repairs, direct diagnostics, data collection, comprehensive reporting, preventative maintenance
- Regional: parts distribution, maintenance allocation, service training
- Corporate: engineering support, customer/site reporting, parts shipment, comprehensive diagnostics, service manuals
If you are a Plug Power customer and need technical support, please contact us immediately by phone: 800.283.1922, or email: firstname.lastname@example.org.
Plug Power GenSure (formerly called ReliOn) customers needing support, can contact email@example.com or call 866-661-0020.