Technical Support

Through GenCare, Plug Power provides an all-inclusive team of highly professional engineers and technicians, ensuring maximum uptime of your hydrogen and fuel cell systems. GenCare service is offered at several levels:

  • Local: hands-on repairs, direct diagnostics, data collection, comprehensive reporting, preventative maintenance
  • Regional: parts distribution, maintenance allocation, service training
  • Corporate: engineering support, customer/site reporting, parts shipment, comprehensive diagnostics, service manuals

If you are a Plug Power customer and need technical support, please contact us immediately by phone: 800.283.1922, or email:

Plug Power GenSure (formerly called ReliOn) customers needing support, can contact or call 866-661-0020.