Technical Support

Through GenCare, Plug Power provides an all-inclusive team of highly professional engineers and technicians, ensuring maximum uptime of your hydrogen and fuel cell systems. GenCare service is offered at several levels:

  • Local: hands-on repairs, direct diagnostics, data collection, comprehensive reporting, preventative maintenance
  • Regional: parts distribution, maintenance allocation, service training
  • Corporate: engineering support, customer/site reporting, parts shipment, comprehensive diagnostics, service manuals

 

ProductTelephone ContactEmail Contact
GenDrive / Material Handling (North America)800.283.1922gencare@plugpower.com
GenDrive / Material Handling (Europe)France:  +33(0)1 76 54 30 92

Belgium:  +32(0)9337 0825

(for non-business hours only)

serviceeurope@plugpower.com
GenSure (formerly ReliOn) / Stationary Backup Power866.661.0020gensuretechsupport@plugpower.com